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Why Choose Us?
Our Mission is to provide you the overall best experience possible.
We realise this requires us to ensure that every part of our company puts its best foot forward.
Signing up is just the first step in experiencing a company who truly cares you are taken care of.
In short VoIP Hiway™ goes the extra mile.
This is one of the many reasons that 80% of new clients are referred by
existing VoIP Hiway™ customers, speaking volumes to our
reputation and commitment to good service.
Our Packages
Pricing may be what catches most people's attention but there's always more than meets the eye. When comparing us to other providers, be sure to take note of these highlights:
- No setup fees - Unlike some of our competitors we don't believe in hitting you with charges just for joining us.
- First month is FREE so there's no risk to try.
- Lower monthly rates then the industry leaders.
- Our referral program provides real, immediate and ongoing rewards to customers.
- Full array of features, and we're still adding more.
- We are pioneers of the VoIP industry and have been in business since 1997 and have been offering VoIP services since 2003.
- Unlocked VoIP adapters - most providers lock their adapters so they cannot be used with another company. we don't believe in locking our adapters just to ransom your account.
- No overseas restrictions - If you want to bring your adapters overseas, that's ok too. We won't lock-out your account and there's no extra charges.
- Free softphone available (software that runs on your computer).
- Online order and shipping tracking.
- Fair shipping charges - we don't believe in inflating the shipping fee just to squeeze a few extra dollars off you.
- Detailed, easy to read billing.
- Online user control panel so you can manage your account and get results.
Customer Service
We recognize the importance of delivering superior and hassle-free support. Our investment in customer service means our clients receive access to highly trained and dedicated support staff and the most advanced customer relation tools available. The results are clear as we have one of the highest first contact resolution rates in the industry.
Highlights:
- Highly trained and dedicated support representatives.
- North American support center with absolutely no overseas outsourcing. This ensures that our staff have the proper training and are kept up to date with the latest events, tools and materials. It also ensures that we can monitor and maintain performance levels.
- Real-time support systems allow staff to diagnose and resolve problems efficiently and independently.
- Leading edge tools to help us help you better. For instance, our no-hassle Remote Assist tool allow you to sit back and let us resolve technical issues while you watch.
- Industry leading call wait times. We strive to answer your call as quickly as possible.
- Automated call-back request system. You can go do your own things, and we'll call you back as soon as possible.
- Intuitive voice menu system and dedicated toll-free numbers means you can get to the right people faster.
- Seven days a week technical support.
Our proprietary Customer Relations Management system spans all the departments in our company and is used for all customer inquiries. This means every customer inquiry can be tracked and accounted for and offers many benefits to our customers:
- High reliability.
- Fast efficient handling of inquiries.
- Total accountability of inquiries.
- Integrated customer updates (via web and email).
- Automated processing of inquiries.
- Ticketing that allows any staff to handle an inquiry at any stage.
- History of inquiries available in your account.
Technical Infrastructure
- Multiple redundant Voice gateways strategically placed at geographically disperse and network independent top-tier data centers.
- We use industry leading VoIP hardware such as Cisco and Linksys.
- Automated 24/7 monitoring of all systems with technicians on-call and ready.
- 99.9%+ system up-time.
- System engineers maintain service security and reliability.
So why not give us a try,
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