911 DIALING

With VoIP Hiway 911 Dialing feature, we send your 911 calls to the nearest emergency response center as determined by your address in our system. When the center receives your call, the operator may not have your address and phone number on hand, so you must provide that information during your call in order to get help. Some local emergency response centers may not have live operators 24 hours a day and if this is the case, your call will be routed to a national emergency calling center instead and a trained agent will contact an emergency center near you to dispatch help.

How to Use

• 911 Service must be ACTIVATED before it can be used. To activate 911 service, simply log on to your web account and follow the instructions there.
• If you move your device to a different location, you must update your 911 Dialing information with your new location through your web account. Otherwise, your call may not be routed to the appropriate emergency response center and help may be dispatched to the wrong location.
• If you add a line to your account you will need to activate 911 Dialing and register your location for that line as well.
• You will receive a confirmation email once 911 Dialing has been activated for your initial location or for a newly registered location. You will not be able to reach your local emergency response center until we confirm that your location has been registered or updated. Please note that it may take up to 72 hours before you received a confirmation and your new settings to take effect.
• 911 Dialing and VoIP Hiway service do not function when your electrical power is out, or when your broadband internet connection is down. Please see our Terms of Service for more information about our 911 Dialing feature.